/* ============================================
   NSR Modern Design System v2
   Network Support Requestor - TLCx
   ============================================ */

/* ---------- CSS Custom Properties ---------- */
:root {
  /* Brand Colors */
  --nsr-primary: #2a6ebb;
  --nsr-primary-dark: #1e5799;
  --nsr-primary-light: #4a90d9;
  --nsr-accent: #6c5ce7;
  --nsr-success: #00b894;
  --nsr-warning: #fdcb6e;
  --nsr-danger: #e74c3c;
  --nsr-info: #74b9ff;

  /* Priority Colors */
  --nsr-p1: #e74c3c;
  --nsr-p2: #e67e22;
  --nsr-p3: #2a6ebb;
  --nsr-p4: #95a5a6;

  /* Light Theme (default) */
  --nsr-bg: #f0f2f5;
  --nsr-bg-secondary: #ffffff;
  --nsr-bg-tertiary: #f8f9fa;
  --nsr-bg-hover: #e8ecf1;
  --nsr-bg-active: rgba(42, 110, 187, 0.1);
  --nsr-surface: #ffffff;
  --nsr-surface-elevated: #ffffff;
  --nsr-text: #1a1a2e;
  --nsr-text-secondary: #636e82;
  --nsr-text-muted: #9ca3af;
  --nsr-border: #e2e8f0;
  --nsr-border-light: #f1f3f5;
  --nsr-shadow-sm: 0 1px 3px rgba(0,0,0,0.08);
  --nsr-shadow-md: 0 4px 12px rgba(0,0,0,0.1);
  --nsr-shadow-lg: 0 8px 30px rgba(0,0,0,0.12);
  --nsr-shadow-xl: 0 20px 60px rgba(0,0,0,0.15);
  --nsr-glass: rgba(255,255,255,0.85);
  --nsr-glass-border: rgba(255,255,255,0.3);
  --nsr-overlay: rgba(0,0,0,0.5);

  /* Spacing */
  --nsr-space-xs: 4px;
  --nsr-space-sm: 8px;
  --nsr-space-md: 16px;
  --nsr-space-lg: 24px;
  --nsr-space-xl: 32px;
  --nsr-space-2xl: 48px;

  /* Typography */
  --nsr-font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  --nsr-font-mono: 'Source Code Pro', 'Fira Code', monospace;
  --nsr-text-xs: 0.75rem;
  --nsr-text-sm: 0.8125rem;
  --nsr-text-base: 0.9375rem;
  --nsr-text-lg: 1.0625rem;
  --nsr-text-xl: 1.25rem;
  --nsr-text-2xl: 1.5rem;
  --nsr-text-3xl: 2rem;

  /* Layout */
  --nsr-sidebar-width: 260px;
  --nsr-navbar-height: 52px;
  --nsr-radius-sm: 6px;
  --nsr-radius-md: 8px;
  --nsr-radius-lg: 12px;
  --nsr-radius-xl: 16px;
  --nsr-radius-full: 9999px;

  /* Transitions */
  --nsr-transition-fast: 150ms ease;
  --nsr-transition-base: 250ms ease;
  --nsr-transition-slow: 350ms ease;
}

/* ---------- Dark Theme ---------- */
[data-theme="dark"] {
  --nsr-bg: #0f1119;
  --nsr-bg-secondary: #1a1d2e;
  --nsr-bg-tertiary: #222539;
  --nsr-bg-hover: #2a2d42;
  --nsr-bg-active: rgba(74, 144, 217, 0.15);
  --nsr-surface: #1a1d2e;
  --nsr-surface-elevated: #222539;
  --nsr-text: #e8eaed;
  --nsr-text-secondary: #9aa0b0;
  --nsr-text-muted: #636980;
  --nsr-border: #2a2d42;
  --nsr-border-light: #222539;
  --nsr-shadow-sm: 0 1px 3px rgba(0,0,0,0.3);
  --nsr-shadow-md: 0 4px 12px rgba(0,0,0,0.4);
  --nsr-shadow-lg: 0 8px 30px rgba(0,0,0,0.5);
  --nsr-shadow-xl: 0 20px 60px rgba(0,0,0,0.6);
  --nsr-glass: rgba(26, 29, 46, 0.9);
  --nsr-glass-border: rgba(255,255,255,0.08);
  --nsr-overlay: rgba(0,0,0,0.7);
}

/* ---------- Reset & Base ---------- */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 16px; -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }

body {
  font-family: var(--nsr-font) !important;
  font-size: var(--nsr-text-base);
  line-height: 1.5;
  color: var(--nsr-text);
  background-color: var(--nsr-bg) !important;
  -webkit-font-smoothing: antialiased;
  overflow-x: hidden;
  transition: background-color var(--nsr-transition-base), color var(--nsr-transition-base);
}

::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--nsr-text-muted); border-radius: var(--nsr-radius-full); }

a { color: var(--nsr-primary); text-decoration: none; transition: color var(--nsr-transition-fast); }
a:hover { color: var(--nsr-primary-light); text-decoration: none; }
img { max-width: 100%; height: auto; }

/* ---------- Login & 2FA Pages ---------- */
.nsr-auth-wrapper {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--nsr-space-lg);
  background: linear-gradient(135deg, #0f1119 0%, #1a1d2e 50%, #2a6ebb 100%);
  position: relative;
}

.nsr-auth-card {
  width: 100%;
  max-width: 420px;
  background: rgba(255,255,255,0.95);
  border-radius: var(--nsr-radius-xl);
  box-shadow: var(--nsr-shadow-xl);
  animation: authCardIn 0.5s ease;
}

@keyframes authCardIn {
  0% { opacity: 0; transform: translateY(20px); }
  100% { opacity: 1; transform: translateY(0); }
}

[data-theme="dark"] .nsr-auth-card { background: rgba(26,29,46,0.95); }

.nsr-auth-header { text-align: center; padding: var(--nsr-space-xl) var(--nsr-space-xl) var(--nsr-space-md); }
.nsr-auth-header img { width: 180px; margin-bottom: var(--nsr-space-sm); }
.nsr-auth-header h2 { font-size: var(--nsr-text-lg); font-weight: 600; color: var(--nsr-text); }
.nsr-auth-body { padding: var(--nsr-space-md) var(--nsr-space-xl) var(--nsr-space-xl); }
.nsr-auth-error { color: var(--nsr-danger); font-size: var(--nsr-text-sm); margin-top: var(--nsr-space-sm); text-align: center; font-weight: 500; }

/* ---------- Form Controls ---------- */
.nsr-form-group { margin-bottom: var(--nsr-space-md); }
.nsr-form-label { display: block; font-size: var(--nsr-text-xs); font-weight: 600; color: var(--nsr-text-secondary); margin-bottom: var(--nsr-space-xs); text-transform: uppercase; letter-spacing: 0.5px; }

.nsr-form-control {
  width: 100%;
  padding: 10px 14px;
  font-family: var(--nsr-font);
  font-size: var(--nsr-text-sm);
  color: var(--nsr-text);
  background: var(--nsr-bg-tertiary);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-md);
  outline: none;
  transition: all var(--nsr-transition-fast);
}

.nsr-form-control:focus { border-color: var(--nsr-primary); box-shadow: 0 0 0 3px rgba(42,110,187,0.12); }
.nsr-form-control::placeholder { color: var(--nsr-text-muted); }
select.nsr-form-control { background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23636e82' d='M6 8L1 3h10z'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; padding-right: 32px; -webkit-appearance: none; appearance: none; }
textarea.nsr-form-control { resize: vertical; min-height: 80px; }
.nsr-form-control-pin { letter-spacing: 18px; font-size: var(--nsr-text-2xl); text-align: center; font-weight: 700; }
.nsr-form-row { display: grid; grid-template-columns: 1fr 1fr; gap: var(--nsr-space-md); }

/* ---------- Buttons ---------- */
.nsr-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  padding: 7px 14px; font-family: var(--nsr-font); font-size: var(--nsr-text-xs); font-weight: 600;
  border: none; border-radius: var(--nsr-radius-md); cursor: pointer;
  transition: all var(--nsr-transition-fast); white-space: nowrap; line-height: 1.4;
}
.nsr-btn:active { transform: scale(0.97); }
.nsr-btn:disabled { opacity: 0.5; cursor: not-allowed; }
.nsr-btn-primary { background: var(--nsr-primary); color: #fff; }
.nsr-btn-primary:hover { background: var(--nsr-primary-dark); color: #fff; }
.nsr-btn-danger { background: var(--nsr-danger); color: #fff; }
.nsr-btn-danger:hover { background: #c0392b; color: #fff; }
.nsr-btn-success { background: var(--nsr-success); color: #fff; }
.nsr-btn-ghost { background: transparent; color: var(--nsr-text-secondary); border: 1px solid var(--nsr-border); }
.nsr-btn-ghost:hover { background: var(--nsr-bg-hover); color: var(--nsr-text); }
.nsr-btn-sm { padding: 5px 10px; font-size: 11px; }
.nsr-btn-lg { padding: 12px 24px; font-size: var(--nsr-text-sm); }
.nsr-btn-icon { width: 32px; height: 32px; padding: 0; border-radius: var(--nsr-radius-md); }

/* ---------- Dropdown ---------- */
.nsr-dropdown { position: relative; display: inline-block; }
.nsr-dropdown-menu {
  position: absolute; top: 100%; left: 0; z-index: 1000; min-width: 180px;
  padding: 4px 0; background: var(--nsr-surface-elevated); border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-md); box-shadow: var(--nsr-shadow-lg);
  opacity: 0; visibility: hidden; transform: translateY(-4px);
  transition: all var(--nsr-transition-fast);
}
.nsr-dropdown.active .nsr-dropdown-menu, .nsr-dropdown-menu.show { opacity: 1; visibility: visible; transform: translateY(4px); }
.nsr-dropdown-item { display: flex; align-items: center; gap: 8px; padding: 7px 14px; font-size: var(--nsr-text-xs); color: var(--nsr-text); cursor: pointer; transition: background var(--nsr-transition-fast); text-decoration: none; }
.nsr-dropdown-item:hover { background: var(--nsr-bg-hover); color: var(--nsr-text); }
.nsr-dropdown-divider { height: 1px; margin: 4px 0; background: var(--nsr-border); }

/* ---------- App Layout ---------- */
.nsr-app { display: flex; min-height: 100vh; }

/* ---------- Sidebar ---------- */
.nsr-sidebar {
  position: fixed; top: 0; left: 0; bottom: 0; width: var(--nsr-sidebar-width);
  background: var(--nsr-surface); border-right: 1px solid var(--nsr-border);
  display: flex; flex-direction: column; z-index: 100;
  transition: transform var(--nsr-transition-base);
  overflow-y: auto; overflow-x: hidden;
}

.nsr-sidebar-header {
  padding: var(--nsr-space-md) var(--nsr-space-md);
  display: flex; align-items: center; gap: var(--nsr-space-sm);
  border-bottom: 1px solid var(--nsr-border); flex-shrink: 0;
  min-height: var(--nsr-navbar-height);
}
.nsr-sidebar-logo { height: 28px; width: auto; }
.nsr-sidebar-title { font-size: var(--nsr-text-xs); font-weight: 700; color: var(--nsr-primary); letter-spacing: -0.3px; }

.nsr-sidebar-section { padding: var(--nsr-space-sm) var(--nsr-space-sm) 0; }
.nsr-sidebar-section-title { font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: var(--nsr-text-muted); padding: var(--nsr-space-sm) var(--nsr-space-sm); }

.nsr-sidebar-nav { list-style: none; padding: 0; margin: 0; }

.nsr-sidebar-link {
  display: flex !important; align-items: center; gap: 10px;
  padding: 8px 12px; font-size: var(--nsr-text-xs); font-weight: 500;
  color: var(--nsr-text-secondary) !important; border-radius: var(--nsr-radius-md);
  cursor: pointer; transition: all var(--nsr-transition-fast);
  margin-bottom: 2px; text-decoration: none !important;
  line-height: 1.3;
}
.nsr-sidebar-link:hover { background: var(--nsr-bg-hover); color: var(--nsr-text) !important; }
.nsr-sidebar-link.active { background: var(--nsr-bg-active); color: var(--nsr-primary) !important; font-weight: 600; }
.nsr-sidebar-link .nsr-badge { margin-left: auto; flex-shrink: 0; }
.nsr-sidebar-link i, .nsr-sidebar-link svg { width: 16px; height: 16px; flex-shrink: 0; opacity: 0.6; font-size: 12px; }

.nsr-sidebar-footer { margin-top: auto; padding: var(--nsr-space-sm) var(--nsr-space-md); border-top: 1px solid var(--nsr-border); flex-shrink: 0; }
.nsr-sidebar-user { display: flex; align-items: center; gap: var(--nsr-space-sm); }
.nsr-sidebar-avatar { width: 32px; height: 32px; border-radius: var(--nsr-radius-full); object-fit: cover; border: 2px solid var(--nsr-border); }
.nsr-sidebar-user-name { font-size: var(--nsr-text-xs); font-weight: 600; color: var(--nsr-text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.nsr-sidebar-user-role { font-size: 10px; color: var(--nsr-text-muted); }

.nsr-sidebar-close {
  display: none; position: absolute; top: 10px; right: 10px;
  width: 28px; height: 28px; align-items: center; justify-content: center;
  background: var(--nsr-bg-hover); border: none; border-radius: var(--nsr-radius-sm);
  color: var(--nsr-text); cursor: pointer; font-size: 14px;
}

/* ---------- Main Content ---------- */
.nsr-main {
  flex: 1; margin-left: var(--nsr-sidebar-width);
  display: flex; flex-direction: column; min-height: 100vh;
  transition: margin-left 0.3s ease;
  min-width: 0;
}

/* Collapsed sidebar state */
.nsr-app.sidebar-collapsed .nsr-sidebar {
  transform: translateX(-100%);
}
.nsr-app.sidebar-collapsed .nsr-main {
  margin-left: 0;
}

/* ---------- Navbar ---------- */
.nsr-navbar {
  position: sticky; top: 0; z-index: 50; height: var(--nsr-navbar-height);
  background: var(--nsr-surface); border-bottom: 1px solid var(--nsr-border);
  display: flex; align-items: center;
  padding: 0 var(--nsr-space-md); gap: var(--nsr-space-sm);
}

.nsr-navbar-hamburger {
  display: flex; width: 32px; height: 32px;
  align-items: center; justify-content: center;
  background: none; border: none; color: var(--nsr-text);
  cursor: pointer; border-radius: var(--nsr-radius-md);
  font-size: 16px; flex-shrink: 0;
}
.nsr-navbar-hamburger:hover { background: var(--nsr-bg-hover); }

.nsr-navbar-title {
  font-size: var(--nsr-text-sm); font-weight: 700; color: var(--nsr-text);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  flex-shrink: 0;
}

/* Search Bar */
.nsr-search { flex: 1; max-width: 400px; position: relative; }
.nsr-search-input {
  width: 100%; padding: 7px 14px 7px 36px;
  font-family: var(--nsr-font); font-size: var(--nsr-text-xs);
  color: var(--nsr-text); background: var(--nsr-bg-tertiary);
  border: 1px solid var(--nsr-border); border-radius: var(--nsr-radius-full);
  outline: none; transition: all var(--nsr-transition-fast);
}
.nsr-search-input:focus { border-color: var(--nsr-primary); box-shadow: 0 0 0 3px rgba(42,110,187,0.08); background: var(--nsr-surface); }
.nsr-search-input::placeholder { color: var(--nsr-text-muted); }
.nsr-search-icon { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--nsr-text-muted); pointer-events: none; }
.nsr-search-icon i { font-size: 12px; }

/* Navbar Actions */
.nsr-navbar-actions { display: flex; align-items: center; gap: 6px; margin-left: auto; flex-shrink: 0; }

.nsr-status-select {
  padding: 5px 28px 5px 10px; font-family: var(--nsr-font); font-size: var(--nsr-text-xs);
  color: var(--nsr-text); background: var(--nsr-bg-tertiary);
  border: 1px solid var(--nsr-border); border-radius: var(--nsr-radius-full);
  outline: none; cursor: pointer; -webkit-appearance: none; appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 12 12'%3E%3Cpath fill='%23636e82' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 8px center;
}

.nsr-ticket-jump {
  width: 70px; padding: 5px 8px; font-family: var(--nsr-font); font-size: var(--nsr-text-xs);
  color: var(--nsr-text); background: var(--nsr-bg-tertiary);
  border: 1px solid var(--nsr-border); border-radius: var(--nsr-radius-full);
  outline: none; text-align: center;
}
.nsr-ticket-jump:focus { border-color: var(--nsr-primary); }

.nsr-theme-toggle {
  width: 32px; height: 32px; display: flex; align-items: center; justify-content: center;
  background: var(--nsr-bg-tertiary); border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-full); color: var(--nsr-text-secondary);
  cursor: pointer; transition: all var(--nsr-transition-fast); font-size: 14px;
}
.nsr-theme-toggle:hover { background: var(--nsr-bg-hover); }

.nsr-user-btn {
  display: flex; align-items: center; gap: 6px;
  padding: 3px 10px 3px 3px;
  background: var(--nsr-bg-tertiary); border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-full); cursor: pointer;
  transition: all var(--nsr-transition-fast);
}
.nsr-user-btn:hover { background: var(--nsr-bg-hover); }
.nsr-user-btn img { width: 26px; height: 26px; border-radius: var(--nsr-radius-full); object-fit: cover; }
.nsr-user-btn span { font-size: var(--nsr-text-xs); font-weight: 500; color: var(--nsr-text); }

/* ---------- Content Area ---------- */
.nsr-content {
  padding: var(--nsr-space-md);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  min-width: 0;
  overflow-y: auto;
  overflow-x: hidden;
  max-width: 100%;
}

/* ---------- Ticket List Table ---------- */
.nsr-tickets-table-wrap {
  background: var(--nsr-surface); border-radius: var(--nsr-radius-lg);
  box-shadow: var(--nsr-shadow-sm); border: 1px solid var(--nsr-border);
  overflow: hidden; margin-bottom: var(--nsr-space-md);
}

/* Column Chooser */
.nsr-column-chooser {
  position: absolute;
  top: 100%;
  left: 0;
  z-index: 60;
  background: var(--nsr-surface);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-md);
  box-shadow: var(--nsr-shadow-lg);
  padding: 8px 12px;
  min-width: 160px;
}
.nsr-column-chooser label {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 3px 0;
  font-size: 11px;
  font-family: var(--nsr-font);
  color: var(--nsr-text);
  cursor: pointer;
  white-space: nowrap;
}
.nsr-column-chooser label:hover {
  color: var(--nsr-primary);
}

/* Override DataTables default styles */
.nsr-tickets-table-wrap table,
table.dataTable { width: 100% !important; border-collapse: collapse !important; font-size: var(--nsr-text-xs) !important; font-family: var(--nsr-font) !important; }
.nsr-tickets-table-wrap thead th,
table.dataTable thead th {
  padding: 10px 12px !important; font-size: 10px !important; font-weight: 700 !important;
  text-transform: uppercase !important; letter-spacing: 0.5px !important;
  color: var(--nsr-text-muted) !important; background: var(--nsr-bg-tertiary) !important;
  border-bottom: 1px solid var(--nsr-border) !important; border-top: none !important;
  text-align: left !important; white-space: nowrap !important;
}
.nsr-tickets-table-wrap tbody tr,
table.dataTable tbody tr {
  cursor: pointer; transition: background 0.1s;
  border-bottom: 1px solid var(--nsr-border-light) !important;
  background: var(--nsr-surface) !important;
}
.nsr-tickets-table-wrap tbody tr:hover,
table.dataTable tbody tr:hover { background: var(--nsr-bg-hover) !important; }
table.dataTable tbody tr.row_selected {
  background: var(--nsr-bg-active) !important;
  box-shadow: inset 3px 0 0 var(--nsr-primary);
}
[data-theme="dark"] table.dataTable tbody tr.row_selected {
  background: rgba(37, 99, 235, 0.50) !important;
  box-shadow: inset 4px 0 0 #60a5fa;
  outline: 1px solid rgba(96, 165, 250, 0.4);
  outline-offset: -1px;
}
[data-theme="dark"] table.dataTable tbody tr.row_selected td {
  color: #f1f5f9 !important;
  font-weight: 500;
}

/* ---------- Dark Mode: Change Management Card (type 5 yellow gradient) ---------- */
[data-theme="dark"] #ticket_detail table td[style*="F9E79F"],
[data-theme="dark"] #ticket_detail table td[style*="FCF3CF"],
[data-theme="dark"] #ticket_detail table td[style*="f9e79f"],
[data-theme="dark"] #ticket_detail table td[style*="fcf3cf"] {
  background: var(--nsr-bg-tertiary) !important;
  color: var(--nsr-text) !important;
  border: 1px solid var(--nsr-border) !important;
}
[data-theme="dark"] #ticket_detail table td[style*="F9E79F"] *,
[data-theme="dark"] #ticket_detail table td[style*="FCF3CF"] *,
[data-theme="dark"] #ticket_detail table td[style*="f9e79f"] *,
[data-theme="dark"] #ticket_detail table td[style*="fcf3cf"] * {
  color: var(--nsr-text) !important;
}

/* ---------- Dark Mode: AI Summary Card ---------- */
[data-theme="dark"] #ticket_detail div[style*="linear-gradient"] {
  background: var(--nsr-bg-tertiary) !important;
  color: var(--nsr-text) !important;
  border-color: var(--nsr-border) !important;
}
[data-theme="dark"] #ticket_detail div[style*="linear-gradient"] * {
  color: var(--nsr-text) !important;
}
.nsr-tickets-table-wrap tbody td,
table.dataTable tbody td {
  padding: 6px 12px !important; color: var(--nsr-text) !important;
  white-space: nowrap !important; overflow: hidden; text-overflow: ellipsis;
  border: none !important;
}
table.dataTable tbody tr:last-child { border-bottom: none !important; }
/* DataTables controls styling */
.dataTables_wrapper .dataTables_filter { display: none !important; }
.dataTables_wrapper .dataTables_length,
.dataTables_wrapper .dataTables_info,
.dataTables_wrapper .dataTables_paginate {
  padding: 8px 12px !important; font-size: 11px !important; font-family: var(--nsr-font) !important;
  color: var(--nsr-text-secondary) !important;
}
.dataTables_wrapper .dataTables_length { padding-top: 12px !important; }
.dataTables_wrapper .dataTables_length select {
  padding: 4px 8px; font-size: 11px; font-family: var(--nsr-font);
  background: var(--nsr-bg-tertiary); color: var(--nsr-text);
  border: 1px solid var(--nsr-border); border-radius: var(--nsr-radius-sm);
  margin: 0 4px;
}
.dataTables_wrapper .dataTables_paginate {
  text-align: right !important; padding-bottom: 12px !important;
}
.dataTables_wrapper .dataTables_paginate .paginate_button {
  display: inline-flex !important; align-items: center; justify-content: center;
  min-width: 28px; height: 28px; padding: 0 8px !important;
  font-size: 11px !important; font-family: var(--nsr-font) !important;
  color: var(--nsr-text-secondary) !important; background: var(--nsr-bg-tertiary) !important;
  border: 1px solid var(--nsr-border) !important; border-radius: var(--nsr-radius-sm) !important;
  cursor: pointer !important; margin: 0 2px !important;
  text-decoration: none !important;
}
.dataTables_wrapper .dataTables_paginate .paginate_button:hover {
  background: var(--nsr-bg-hover) !important; color: var(--nsr-text) !important;
}
.dataTables_wrapper .dataTables_paginate .paginate_button.current {
  background: var(--nsr-primary) !important; color: #fff !important;
  border-color: var(--nsr-primary) !important; font-weight: 700 !important;
}
.dataTables_wrapper .dataTables_paginate .paginate_button.disabled {
  opacity: 0.3 !important; cursor: default !important;
}
.dataTables_wrapper .dataTables_info {
  padding-top: 4px !important;
}

/* ---------- Ticket Detail ---------- */
.nsr-ticket-detail {
  background: var(--nsr-surface); border-radius: var(--nsr-radius-lg);
  box-shadow: var(--nsr-shadow-sm); border: 1px solid var(--nsr-border);
  overflow: visible; margin-bottom: 0; max-width: 100%; box-sizing: border-box;
}

.nsr-ticket-detail-header {
  display: flex; flex-wrap: wrap; gap: var(--nsr-space-sm);
  padding: var(--nsr-space-md); background: var(--nsr-bg-tertiary);
  border-bottom: 1px solid var(--nsr-border); align-items: center;
}

.nsr-ticket-id-badge {
  display: inline-flex; align-items: center; padding: 4px 12px;
  font-size: var(--nsr-text-xs); font-weight: 700;
  border-radius: var(--nsr-radius-full); font-family: var(--nsr-font-mono);
}
.nsr-ticket-id-badge.p1 { background: rgba(231,76,60,0.15); color: var(--nsr-p1); }
.nsr-ticket-id-badge.p2 { background: rgba(230,126,34,0.15); color: var(--nsr-p2); }
.nsr-ticket-id-badge.p3 { background: rgba(42,110,187,0.15); color: var(--nsr-p3); }
.nsr-ticket-id-badge.p4 { background: rgba(149,165,166,0.15); color: var(--nsr-p4); }

.nsr-ticket-meta { display: flex; flex-wrap: wrap; gap: var(--nsr-space-md); flex: 1; }
.nsr-ticket-meta-item { display: flex; flex-direction: column; gap: 1px; }
.nsr-ticket-meta-label { font-size: 9px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: var(--nsr-text-muted); }
.nsr-ticket-meta-value { font-size: var(--nsr-text-xs); font-weight: 500; color: var(--nsr-text); }

/* Ticket Actions Bar */
.nsr-ticket-actions {
  display: flex; flex-wrap: wrap; gap: 6px; align-items: center;
  padding: var(--nsr-space-sm) var(--nsr-space-md);
  border-bottom: 1px solid var(--nsr-border); background: var(--nsr-surface); margin: 0;
  position: relative; z-index: 10;
}

/* Subject */
.nsr-ticket-subject {
  width: 100%; padding: var(--nsr-space-sm) var(--nsr-space-md);
  font-size: var(--nsr-text-base); font-weight: 700; color: var(--nsr-text);
  background: transparent; border: none;
  border-bottom: 1px solid var(--nsr-border); outline: none;
  font-family: var(--nsr-font); margin: 0;
  box-sizing: border-box;
}
.nsr-ticket-subject:focus { border-bottom-color: var(--nsr-primary); }

/* Tagged Users — Side-by-Side Tag Panel */
.nsr-tag-panel {
  border-bottom: 1px solid var(--nsr-border-light);
}
.nsr-tag-panel-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 8px var(--nsr-space-md);
  cursor: pointer; user-select: none;
  font-size: var(--nsr-text-xs); font-weight: 600; color: var(--nsr-text-secondary);
  transition: background var(--nsr-transition-fast);
}
.nsr-tag-panel-header:hover { background: var(--nsr-bg-hover); }
.nsr-tag-chevron {
  font-size: 10px; color: var(--nsr-text-muted);
  transition: transform 0.2s ease;
}
.nsr-tag-panel-body {
  display: flex; gap: 0;
  border-top: 1px solid var(--nsr-border-light);
  max-height: 280px;
}
.nsr-tag-column {
  flex: 1; display: flex; flex-direction: column;
  min-width: 0;
  transition: background 0.15s;
}
.nsr-tag-column + .nsr-tag-column {
  border-left: 1px solid var(--nsr-border-light);
}
.nsr-tag-column-title {
  font-size: 9px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;
  color: var(--nsr-text-muted); padding: 8px 12px 4px;
  flex-shrink: 0;
}
.nsr-tag-column-tagged .nsr-tag-column-title {
  color: var(--nsr-primary);
}
.nsr-tag-search {
  width: 100%; padding: 5px 12px;
  font-family: var(--nsr-font); font-size: 11px;
  color: var(--nsr-text); background: var(--nsr-bg-tertiary);
  border: none; border-bottom: 1px solid var(--nsr-border-light);
  outline: none; box-sizing: border-box;
}
.nsr-tag-search:focus {
  background: var(--nsr-surface);
  box-shadow: inset 0 -2px 0 var(--nsr-primary);
}
.nsr-tag-search::placeholder { color: var(--nsr-text-muted); }
.nsr-tag-list {
  flex: 1; overflow-y: auto; padding: 4px 6px;
  min-height: 60px;
}
.nsr-tag-item {
  display: flex; align-items: center; gap: 6px;
  padding: 5px 8px; margin: 2px 0;
  font-size: 11px; font-weight: 500; color: var(--nsr-text);
  border-radius: var(--nsr-radius-md);
  cursor: pointer; user-select: none;
  transition: all var(--nsr-transition-fast);
  border: 1px solid transparent;
}
.nsr-tag-item:hover {
  background: var(--nsr-bg-hover);
  border-color: var(--nsr-border);
}
.nsr-tag-item[draggable="true"] { cursor: grab; }
.nsr-tag-item[draggable="true"]:active { cursor: grabbing; opacity: 0.6; }
.nsr-tag-item-avatar {
  display: inline-flex; align-items: center; justify-content: center;
  width: 24px; height: 24px; flex-shrink: 0;
  font-size: 9px; font-weight: 700; color: #fff;
  background: linear-gradient(135deg, var(--nsr-primary) 0%, var(--nsr-primary-dark) 100%);
  border-radius: var(--nsr-radius-full);
  letter-spacing: -0.5px;
}
.nsr-tag-item-name {
  flex: 1; min-width: 0;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.nsr-tag-item-dept {
  font-size: 9px; color: var(--nsr-text-muted); flex-shrink: 0;
  max-width: 80px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.nsr-tag-item-btn {
  display: inline-flex; align-items: center; justify-content: center;
  width: 20px; height: 20px; flex-shrink: 0;
  font-size: 12px; font-weight: 700;
  border-radius: var(--nsr-radius-full);
  opacity: 0; transition: all var(--nsr-transition-fast);
}
.nsr-tag-item:hover .nsr-tag-item-btn { opacity: 1; }
.nsr-tag-item-add .nsr-tag-item-btn {
  color: var(--nsr-primary);
  background: rgba(42,110,187,0.1);
}
.nsr-tag-item-add:hover {
  background: rgba(42,110,187,0.06);
}
.nsr-tag-item-remove .nsr-tag-item-btn {
  color: var(--nsr-danger);
  background: rgba(231,76,60,0.1);
}
.nsr-tag-item-remove .nsr-tag-item-avatar {
  background: linear-gradient(135deg, #7c3aed 0%, #5b21b6 100%);
}
.nsr-tag-item-remove:hover {
  background: rgba(124,58,237,0.06);
}
.nsr-tag-empty {
  padding: 16px 12px; text-align: center;
  font-size: 10px; color: var(--nsr-text-muted);
  line-height: 1.5;
}
/* Drop zone highlight */
.nsr-tag-dropzone {
  background: rgba(42,110,187,0.06) !important;
  outline: 2px dashed var(--nsr-primary);
  outline-offset: -2px;
  border-radius: var(--nsr-radius-md);
}

/* Dark mode */
[data-theme="dark"] .nsr-tag-item-avatar {
  background: linear-gradient(135deg, #3b82f6, #2563eb);
}
[data-theme="dark"] .nsr-tag-item-remove .nsr-tag-item-avatar {
  background: linear-gradient(135deg, #8b5cf6, #7c3aed);
}
[data-theme="dark"] .nsr-tag-item:hover {
  background: rgba(255,255,255,0.06);
}
[data-theme="dark"] .nsr-tag-item-add:hover {
  background: rgba(59,130,246,0.1);
}
[data-theme="dark"] .nsr-tag-item-remove:hover {
  background: rgba(139,92,246,0.1);
}
[data-theme="dark"] .nsr-tag-dropzone {
  background: rgba(59,130,246,0.1) !important;
  outline-color: #60a5fa;
}
[data-theme="dark"] .nsr-tag-search {
  background: rgba(255,255,255,0.04);
}
[data-theme="dark"] .nsr-tag-search:focus {
  background: rgba(255,255,255,0.06);
  box-shadow: inset 0 -2px 0 #60a5fa;
}

/* Tag/Language controls row */
.nsr-tag-controls {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 6px var(--nsr-space-md);
  align-items: center;
}

@media (max-width: 640px) {
  .nsr-tag-panel-body { flex-direction: column; max-height: 360px; }
  .nsr-tag-column + .nsr-tag-column { border-left: none; border-top: 1px solid var(--nsr-border-light); }
}

/* ---------- Reply Thread ---------- */
.nsr-ticket-thread { padding: var(--nsr-space-md); margin: 0; }

.nsr-reply {
  margin-bottom: 14px;
  padding: var(--nsr-space-md);
  border-radius: var(--nsr-radius-md);
  border: 1px solid var(--nsr-border);
  background: var(--nsr-bg-tertiary);
  position: relative;
}
.nsr-reply:last-child { margin-bottom: 0; }
.nsr-reply:hover { box-shadow: var(--nsr-shadow-sm); }
.nsr-reply-user { border-left: 3px solid var(--nsr-primary); }
.nsr-reply-admin { border-left: 3px solid var(--nsr-danger); }
.nsr-reply-note { border-left: 3px solid var(--nsr-success); margin-left: var(--nsr-space-lg); }
.nsr-reply-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; }
.nsr-reply-user-name { font-weight: 600; font-size: var(--nsr-text-xs); color: var(--nsr-primary); }
.nsr-reply-admin .nsr-reply-user-name { color: var(--nsr-danger); }
.nsr-reply-note .nsr-reply-user-name { color: var(--nsr-success); }
.nsr-reply-time { font-size: 10px; color: var(--nsr-text-muted); }
.nsr-reply-body { font-size: var(--nsr-text-xs); color: var(--nsr-text); line-height: 1.6; word-break: break-word; }
.nsr-reply-body img { max-width: 100%; border-radius: var(--nsr-radius-sm); margin: 4px 0; }
.nsr-reply-actions { display: flex; gap: 4px; margin-top: 6px; opacity: 0; transition: opacity 0.1s; }
.nsr-reply:hover .nsr-reply-actions { opacity: 1; }

/* Font Normalization — force uniform sizing on pasted HTML content */
.nsr-reply-body *,
.reply-content *,
#tickets_detail *,
#tickets_detail table,
#tickets_detail td,
#tickets_detail tr,
#tickets_detail span,
#tickets_detail div,
#tickets_detail p,
#tickets_detail font {
  font-family: var(--nsr-font) !important;
  font-size: 12px !important;
  line-height: 1.6 !important;
  color: var(--nsr-text) !important;
}
/* Preserve headings and strong text */
.nsr-reply-body h1, .nsr-reply-body h2, .nsr-reply-body h3,
#tickets_detail h1, #tickets_detail h2, #tickets_detail h3 {
  font-size: 14px !important;
  font-weight: 700 !important;
}
.nsr-reply-body strong, .nsr-reply-body b,
#tickets_detail strong, #tickets_detail b {
  font-weight: 700 !important;
  font-size: inherit !important;
}
/* Normalize reply thread spacing from server-rendered HTML */
#tickets_detail table {
  margin-bottom: 12px;
  border-collapse: collapse;
}
#tickets_detail > table,
#tickets_detail > div {
  margin-bottom: 12px;
}

/* ---------- Rich Text Editor ---------- */
.nsr-editor-toolbar {
  display: flex; flex-wrap: wrap; gap: 2px; padding: 6px;
  background: var(--nsr-bg-tertiary); border: 1px solid var(--nsr-border);
  border-bottom: none; border-radius: var(--nsr-radius-md) var(--nsr-radius-md) 0 0;
}
.nsr-editor-toolbar button, .nsr-editor-toolbar select {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 28px; height: 28px; padding: 0 6px;
  font-family: var(--nsr-font); font-size: var(--nsr-text-xs);
  color: var(--nsr-text-secondary); background: transparent;
  border: none; border-radius: var(--nsr-radius-sm); cursor: pointer;
}
.nsr-editor-toolbar button:hover { background: var(--nsr-bg-hover); color: var(--nsr-text); }

.nsr-editor-content {
  min-height: 50px; max-height: 250px; overflow-y: auto;
  padding: var(--nsr-space-sm) var(--nsr-space-md);
  font-family: var(--nsr-font); font-size: var(--nsr-text-xs);
  color: var(--nsr-text); background: var(--nsr-surface);
  border: 1px solid var(--nsr-border);
  border-radius: 0 0 var(--nsr-radius-md) var(--nsr-radius-md);
  outline: none; line-height: 1.5;
}
.nsr-editor-content:focus { border-color: var(--nsr-primary); min-height: 120px; }
.nsr-editor-content:not(:empty) { min-height: 120px; }
.nsr-editor-content:empty::before { content: attr(placeholder); color: var(--nsr-text-muted); }

/* Reply Actions Bar */
.nsr-reply-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; padding: var(--nsr-space-sm) 0; }

/* ---------- Badge ---------- */
.nsr-badge {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 20px; height: 20px; padding: 0 6px;
  font-size: 10px; font-weight: 700; border-radius: var(--nsr-radius-full);
  background: var(--nsr-bg-hover); color: var(--nsr-text-secondary);
}
.nsr-badge-primary { background: var(--nsr-primary); color: #fff; }
.nsr-badge-danger { background: var(--nsr-danger); color: #fff; }

/* Priority Pills */
.nsr-priority { display: inline-flex; align-items: center; padding: 2px 8px; font-size: 10px; font-weight: 700; border-radius: var(--nsr-radius-full); }
.nsr-priority-1 { background: rgba(231,76,60,0.12); color: var(--nsr-p1); }
.nsr-priority-2 { background: rgba(230,126,34,0.12); color: var(--nsr-p2); }
.nsr-priority-3 { background: rgba(42,110,187,0.12); color: var(--nsr-p3); }
.nsr-priority-4 { background: rgba(149,165,166,0.12); color: var(--nsr-p4); }

/* ---------- Toast Notifications ---------- */
.nsr-toast {
  position: fixed; top: var(--nsr-space-md); right: var(--nsr-space-md); z-index: 10000;
  max-width: 360px; padding: 10px 16px; border-radius: var(--nsr-radius-md);
  box-shadow: var(--nsr-shadow-lg); font-size: var(--nsr-text-xs); font-weight: 500;
  display: none; animation: toastIn 0.25s ease;
}
@keyframes toastIn { 0% { opacity: 0; transform: translateX(20px); } 100% { opacity: 1; transform: translateX(0); } }
.nsr-toast-error { background: rgba(231,76,60,0.95); color: #fff; }
.nsr-toast-success { background: rgba(0,184,148,0.95); color: #fff; }
.nsr-toast-warning { background: rgba(253,203,110,0.95); color: #1a1a2e; }

/* ---------- Cards ---------- */
.nsr-create-ticket { max-width: 800px; margin: 0 auto; }
.nsr-card { background: var(--nsr-surface); border-radius: var(--nsr-radius-lg); border: 1px solid var(--nsr-border); box-shadow: var(--nsr-shadow-sm); overflow: hidden; }
.nsr-card-header { padding: 10px var(--nsr-space-md); font-weight: 700; font-size: var(--nsr-text-sm); color: var(--nsr-text); background: var(--nsr-bg-tertiary); border-bottom: 1px solid var(--nsr-border); }
.nsr-card-body { padding: var(--nsr-space-md); }

/* ---------- Create Ticket Form (API-rendered) ---------- */
/* Override the old gray inline styles from server-rendered form HTML */
.nsr-create-ticket .card-header {
  background: linear-gradient(135deg, var(--nsr-primary) 0%, var(--nsr-primary-dark) 100%) !important;
  color: #fff !important; font-weight: 700; font-size: var(--nsr-text-base);
  padding: 14px 20px !important; border-radius: var(--nsr-radius-lg) var(--nsr-radius-lg) 0 0;
  border: none !important;
}
.nsr-create-ticket .card-body {
  background: var(--nsr-surface) !important; color: var(--nsr-text) !important;
  padding: 20px !important; border-radius: 0 0 var(--nsr-radius-lg) var(--nsr-radius-lg);
  border: 1px solid var(--nsr-border) !important; border-top: none !important;
}
.nsr-create-ticket table { width: 100%; border-collapse: separate; border-spacing: 0 8px; }
.nsr-create-ticket td { vertical-align: top; padding: 2px 0; color: var(--nsr-text); }
.nsr-create-ticket select.form-control,
.nsr-create-ticket input.form-control,
.nsr-create-ticket .form-control {
  width: 100% !important; padding: 10px 14px !important;
  font-family: var(--nsr-font) !important; font-size: var(--nsr-text-sm) !important;
  color: var(--nsr-text) !important; background: var(--nsr-bg-tertiary) !important;
  border: 1px solid var(--nsr-border) !important; border-radius: var(--nsr-radius-md) !important;
  outline: none !important; transition: border-color 0.15s !important;
  box-sizing: border-box !important;
}
.nsr-create-ticket select.form-control:focus,
.nsr-create-ticket input.form-control:focus,
.nsr-create-ticket .form-control:focus {
  border-color: var(--nsr-primary) !important;
  box-shadow: 0 0 0 3px rgba(42,110,187,0.1) !important;
}
.nsr-create-ticket div[contenteditable].form-control {
  min-height: 180px !important; max-height: 400px !important;
  overflow-y: auto !important; background: var(--nsr-bg-tertiary) !important;
  color: var(--nsr-text) !important; line-height: 1.6 !important;
}
.nsr-create-ticket hr {
  border: none; border-top: 1px solid var(--nsr-border); margin: 8px 0;
}
.nsr-create-ticket button#submit_ticket,
.nsr-create-ticket .btn-primary {
  width: 100% !important; max-width: 400px; padding: 12px 24px !important;
  font-family: var(--nsr-font) !important; font-size: var(--nsr-text-sm) !important;
  font-weight: 700 !important; color: #fff !important;
  background: linear-gradient(135deg, var(--nsr-primary) 0%, var(--nsr-primary-dark) 100%) !important;
  border: none !important; border-radius: var(--nsr-radius-md) !important;
  cursor: pointer !important; transition: all 0.15s !important;
  margin-top: var(--nsr-space-sm) !important;
}
.nsr-create-ticket button#submit_ticket:hover { opacity: 0.9; transform: translateY(-1px); }
.nsr-create-ticket button#submit_ticket:disabled { opacity: 0.6; cursor: not-allowed; }
.nsr-create-ticket #priority_area {
  background: rgba(231,76,60,0.1) !important; color: var(--nsr-text) !important;
  border: 1px solid rgba(231,76,60,0.3) !important; border-radius: var(--nsr-radius-md) !important;
  padding: var(--nsr-space-md) !important; margin: var(--nsr-space-sm) 0 !important;
}
.nsr-create-ticket #priority_area span { color: var(--nsr-danger) !important; }
@media (max-width: 640px) {
  .nsr-create-ticket table { display: block; }
  .nsr-create-ticket tr { display: flex; flex-direction: column; gap: 4px; }
  .nsr-create-ticket td { width: 100% !important; display: block; }
  .nsr-create-ticket td:empty { display: none; }
  .nsr-create-ticket button#submit_ticket { max-width: 100% !important; }
}

/* P1 Alert */
.nsr-p1-alert { background: rgba(231,76,60,0.1); border: 1px solid rgba(231,76,60,0.3); border-radius: var(--nsr-radius-md); padding: var(--nsr-space-md); margin: var(--nsr-space-sm) 0; }

/* Admin Area */
.nsr-admin-section { max-width: 800px; margin: 0 auto; }

/* ---------- Search Results ---------- */
.nsr-search-results {
  position: absolute; top: 100%; left: 0; right: 0; max-height: 350px; overflow-y: auto;
  background: var(--nsr-surface-elevated); border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-md); box-shadow: var(--nsr-shadow-lg);
  display: none; z-index: 1000; margin-top: 4px;
}
.nsr-search-results.active { display: block; }
.nsr-search-result-item {
  display: flex; align-items: center; gap: 10px; padding: 8px 12px;
  cursor: pointer; border-bottom: 1px solid var(--nsr-border-light);
  transition: background 0.1s;
}
.nsr-search-result-item:hover { background: var(--nsr-bg-hover); }
.nsr-search-result-item:last-child { border-bottom: none; }
.nsr-search-result-id { font-family: var(--nsr-font-mono); font-weight: 700; font-size: var(--nsr-text-xs); color: var(--nsr-primary); flex-shrink: 0; }
.nsr-search-result-subject { font-size: var(--nsr-text-xs); color: var(--nsr-text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; }
.nsr-search-result-meta { font-size: 10px; color: var(--nsr-text-muted); flex-shrink: 0; white-space: nowrap; }

/* Search Filters */
.nsr-search-filters {
  display: flex; gap: 6px; padding: 8px 12px;
  background: var(--nsr-bg-tertiary); border-bottom: 1px solid var(--nsr-border);
}
.nsr-search-filter-btn {
  padding: 3px 10px; font-size: 10px; font-weight: 600;
  background: transparent; border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-full); color: var(--nsr-text-secondary);
  cursor: pointer;
}
.nsr-search-filter-btn.active, .nsr-search-filter-btn:hover {
  background: var(--nsr-primary); color: #fff; border-color: var(--nsr-primary);
}

/* ---------- Merge Modal ---------- */
.nsr-modal-overlay { position: fixed; inset: 0; background: var(--nsr-overlay); z-index: 9999; display: none; align-items: center; justify-content: center; padding: var(--nsr-space-md); }
.nsr-modal-overlay.active { display: flex; }
.nsr-modal { background: var(--nsr-surface); border-radius: var(--nsr-radius-lg); box-shadow: var(--nsr-shadow-xl); width: 100%; max-width: 440px; animation: modalIn 0.2s ease; }
@keyframes modalIn { 0% { opacity: 0; transform: scale(0.96); } 100% { opacity: 1; transform: scale(1); } }
.nsr-modal-header { display: flex; align-items: center; justify-content: space-between; padding: var(--nsr-space-md); border-bottom: 1px solid var(--nsr-border); }
.nsr-modal-title { font-size: var(--nsr-text-base); font-weight: 700; }
.nsr-modal-close { width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; background: none; border: none; color: var(--nsr-text-muted); cursor: pointer; border-radius: var(--nsr-radius-sm); font-size: var(--nsr-text-lg); }
.nsr-modal-close:hover { background: var(--nsr-bg-hover); }
.nsr-modal-body { padding: var(--nsr-space-md); }
.nsr-modal-footer { display: flex; justify-content: flex-end; gap: 6px; padding: var(--nsr-space-sm) var(--nsr-space-md); border-top: 1px solid var(--nsr-border); }

/* ---------- Empty State ---------- */
.nsr-empty-state { display: flex; flex-direction: column; align-items: center; padding: var(--nsr-space-xl); text-align: center; color: var(--nsr-text-muted); }
.nsr-empty-state p { font-size: var(--nsr-text-sm); }

/* Spinner */
.nsr-spinner { width: 20px; height: 20px; border: 2px solid var(--nsr-border); border-top-color: var(--nsr-primary); border-radius: 50%; animation: spin 0.7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

/* ---------- Sidebar Overlay ---------- */
.nsr-sidebar-overlay { position: fixed; inset: 0; background: var(--nsr-overlay); z-index: 99; display: none; }

/* ---------- Responsive: Tablet ---------- */
@media (max-width: 1024px) {
  .nsr-sidebar { transform: translateX(-100%); }
  .nsr-sidebar.open { transform: translateX(0); box-shadow: var(--nsr-shadow-xl); }
  .nsr-sidebar-close { display: flex !important; }
  .nsr-main { margin-left: 0; }
  .nsr-navbar-hamburger { display: flex !important; }
  .nsr-form-row { grid-template-columns: 1fr; }
}

/* ---------- Responsive: Mobile ---------- */
@media (max-width: 640px) {
  :root { --nsr-navbar-height: 48px; }
  .nsr-content { padding: var(--nsr-space-sm); }
  .nsr-navbar { padding: 0 var(--nsr-space-sm); gap: 4px; }
  .nsr-navbar-title { font-size: var(--nsr-text-xs); max-width: 100px; }

  .nsr-search { max-width: none; order: 10; flex-basis: 100%; margin-top: 0; }
  .nsr-search-input { font-size: 12px; padding: 6px 12px 6px 32px; }

  .nsr-ticket-detail-header { padding: var(--nsr-space-sm); gap: var(--nsr-space-sm); }
  .nsr-ticket-meta { gap: var(--nsr-space-sm); }
  .nsr-ticket-meta-item { min-width: 60px; }
  .nsr-ticket-actions { padding: 6px var(--nsr-space-sm); }
  .nsr-ticket-subject { padding: 6px var(--nsr-space-sm); font-size: var(--nsr-text-sm); }
  .nsr-ticket-thread { padding: var(--nsr-space-sm); }
  .nsr-reply { padding: var(--nsr-space-sm); }
  .nsr-reply-note { margin-left: var(--nsr-space-sm); }
  .nsr-reply-actions { opacity: 1; }

  .nsr-hide-mobile { display: none !important; }
  .nsr-user-btn span { display: none; }
  .nsr-ticket-jump { display: none; }
  .nsr-status-select { padding: 4px 24px 4px 8px; font-size: 10px; }

  /* Wrap navbar into 2 rows on mobile */
  .nsr-navbar { flex-wrap: wrap; height: auto; min-height: var(--nsr-navbar-height); padding: 6px var(--nsr-space-sm); }
}

/* ---------- Utilities ---------- */
.nsr-flex { display: flex; }
.nsr-flex-wrap { flex-wrap: wrap; }
.nsr-items-center { align-items: center; }
.nsr-justify-between { justify-content: space-between; }
.nsr-gap-sm { gap: var(--nsr-space-sm); }
.nsr-gap-md { gap: var(--nsr-space-md); }
.nsr-hidden { display: none !important; }
.nsr-text-center { text-align: center; }
.nsr-text-muted { color: var(--nsr-text-muted); }
.nsr-mt-md { margin-top: var(--nsr-space-md); }
.nsr-mb-md { margin-bottom: var(--nsr-space-md); }
.nsr-w-full { width: 100%; }
.nsr-sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border-width: 0; }

/* ---------- Legacy Reply Styles (API-rendered ticket detail) ---------- */
#ticket_detail .reply-user,
#ticket_detail .reply-admin,
#ticket_detail .reply-note {
  margin-bottom: var(--nsr-space-sm);
  padding: var(--nsr-space-sm) var(--nsr-space-md);
  border-radius: var(--nsr-radius-md);
  border: 1px solid var(--nsr-border);
  background: var(--nsr-bg-tertiary) !important;
  color: var(--nsr-text) !important;
  position: relative;
}
#ticket_detail .reply-user:hover,
#ticket_detail .reply-admin:hover,
#ticket_detail .reply-note:hover { box-shadow: var(--nsr-shadow-sm); }
#ticket_detail .reply-user { border-left: 3px solid var(--nsr-primary); }
#ticket_detail .reply-admin { border-left: 3px solid var(--nsr-danger); }
#ticket_detail .reply-note { border-left: 3px solid var(--nsr-success); margin-left: var(--nsr-space-lg); }
#ticket_detail .reply-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 4px;
}
#ticket_detail .reply-header .user {
  font-weight: 600;
  font-size: var(--nsr-text-xs);
  color: var(--nsr-primary);
}
#ticket_detail .reply-admin .reply-header .user { color: var(--nsr-danger); }
#ticket_detail .reply-note .reply-header .user { color: var(--nsr-success); }
#ticket_detail .reply-header .timestamp {
  font-size: 10px;
  color: var(--nsr-text-muted) !important;
}
#ticket_detail .reply-content {
  font-size: var(--nsr-text-xs);
  color: var(--nsr-text) !important;
  line-height: 1.6;
  word-break: break-word;
}
#ticket_detail .reply-content img { max-width: 100%; border-radius: var(--nsr-radius-sm); margin: 4px 0; }

/* Force dark mode: override any inline styles from API-rendered HTML */
[data-theme="dark"] #ticket_detail,
[data-theme="dark"] #ticket_detail * {
  color: var(--nsr-text) !important;
}
[data-theme="dark"] #ticket_detail .reply-user,
[data-theme="dark"] #ticket_detail .reply-admin,
[data-theme="dark"] #ticket_detail .reply-note {
  background: var(--nsr-bg-tertiary) !important;
  border-color: var(--nsr-border) !important;
}
[data-theme="dark"] #ticket_detail .reply-user { border-left-color: var(--nsr-primary) !important; }
[data-theme="dark"] #ticket_detail .reply-admin { border-left-color: var(--nsr-danger) !important; }
[data-theme="dark"] #ticket_detail .reply-note { border-left-color: var(--nsr-success) !important; }
[data-theme="dark"] #ticket_detail .reply-header .user { color: var(--nsr-primary) !important; }
[data-theme="dark"] #ticket_detail .reply-admin .reply-header .user { color: var(--nsr-danger) !important; }
[data-theme="dark"] #ticket_detail .reply-note .reply-header .user { color: var(--nsr-success) !important; }
[data-theme="dark"] #ticket_detail .reply-header .timestamp { color: var(--nsr-text-muted) !important; }
[data-theme="dark"] #ticket_detail .reply-content { color: var(--nsr-text) !important; }
[data-theme="dark"] #ticket_detail .content {
  background: var(--nsr-surface) !important;
  color: var(--nsr-text) !important;
}
[data-theme="dark"] #ticket_detail a { color: var(--nsr-primary) !important; }

/* ---------- Ticket Area Resize Handle ---------- */
.nsr-resize-handle {
  height: 8px;
  cursor: ns-resize;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--nsr-bg-tertiary);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-sm);
  margin: var(--nsr-space-xs) 0;
  transition: background var(--nsr-transition-fast);
  user-select: none;
  -webkit-user-select: none;
  flex-shrink: 0;
}
.nsr-resize-handle:hover,
.nsr-resize-handle.active {
  background: var(--nsr-bg-hover);
  border-color: var(--nsr-primary);
}
.nsr-resize-handle::after {
  content: '';
  display: block;
  width: 40px;
  height: 3px;
  border-top: 1px solid var(--nsr-text-muted);
  border-bottom: 1px solid var(--nsr-text-muted);
}

/* Ticket list and detail panels when resizable */
#ticketsTable.nsr-resizable {
  overflow-y: auto;
  max-height: none;
}
#tickets_area.nsr-resizable {
  overflow-y: auto;
  max-height: none;
}

/* ---------- Toast Notifications ---------- */
.nsr-toast-container {
  position: fixed;
  top: 16px;
  right: 16px;
  z-index: 10000;
  display: flex;
  flex-direction: column;
  gap: 8px;
  pointer-events: none;
  max-width: 400px;
}
.nsr-toast {
  pointer-events: auto;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  border-radius: var(--nsr-radius-md);
  font-size: var(--nsr-text-sm);
  font-family: var(--nsr-font);
  color: #fff;
  background: var(--nsr-surface-elevated);
  border: 1px solid var(--nsr-border);
  box-shadow: var(--nsr-shadow-lg);
  opacity: 0;
  transform: translateX(100%);
  transition: opacity 0.3s ease, transform 0.3s ease;
}
.nsr-toast.nsr-toast-show {
  opacity: 1;
  transform: translateX(0);
}
.nsr-toast-success {
  border-left: 4px solid var(--nsr-success);
  color: var(--nsr-text);
}
.nsr-toast-error {
  border-left: 4px solid var(--nsr-danger);
  color: var(--nsr-text);
}
.nsr-toast-warning {
  border-left: 4px solid #f0ad4e;
  color: var(--nsr-text);
}
.nsr-toast-msg { flex: 1; }
.nsr-toast-close {
  background: none; border: none; color: var(--nsr-text-muted);
  font-size: 18px; cursor: pointer; padding: 0 4px;
  line-height: 1;
}
.nsr-toast-close:hover { color: var(--nsr-text); }

/* ---------- Inline Admin Controls ---------- */
.nsr-inline-select {
  width: auto !important;
  min-width: 60px;
  padding: 2px 6px !important;
  font-size: 11px !important;
  font-weight: 700;
  background: var(--nsr-bg-tertiary);
  color: var(--nsr-text);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-sm);
  cursor: pointer;
}
.nsr-inline-input {
  width: auto !important;
  min-width: 140px;
  padding: 2px 6px !important;
  font-size: 10px !important;
  background: var(--nsr-bg-tertiary);
  color: var(--nsr-text);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-sm);
  cursor: pointer;
}
.nsr-inline-input::-webkit-calendar-picker-indicator {
  filter: invert(0.5);
}
[data-theme="dark"] .nsr-inline-input::-webkit-calendar-picker-indicator {
  filter: invert(0.8);
}

/* ---------- Warning Button ---------- */
.nsr-btn-warning {
  background: linear-gradient(135deg, #f0ad4e, #ec971f);
  color: #fff;
  border: none;
}
.nsr-btn-warning:hover {
  background: linear-gradient(135deg, #ec971f, #d58512);
  transform: translateY(-1px);
  box-shadow: 0 2px 8px rgba(240, 173, 78, 0.3);
}

/* ---------- Priority Color Dots ---------- */
.nsr-priority-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  margin-right: 4px;
  vertical-align: middle;
}
.nsr-priority-dot.p1 { background: #e74c3c; box-shadow: 0 0 4px rgba(231,76,60,0.5); }
.nsr-priority-dot.p2 { background: #f39c12; box-shadow: 0 0 4px rgba(243,156,18,0.4); }
.nsr-priority-dot.p3 { background: #3498db; }
.nsr-priority-dot.p4 { background: #95a5a6; }

/* ---------- Avatar / Initials Badges ---------- */
.nsr-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  font-size: 10px;
  font-weight: 700;
  color: #fff;
  vertical-align: middle;
  flex-shrink: 0;
  letter-spacing: 0.5px;
}

/* ---------- Dashboard ---------- */
.nsr-dashboard {
  padding: var(--nsr-space-sm) 0;
  overflow-y: auto;
}
.nsr-dash-cards {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: var(--nsr-space-md);
  margin-bottom: var(--nsr-space-lg);
}
.nsr-dash-card {
  display: flex;
  align-items: center;
  gap: var(--nsr-space-md);
  background: var(--nsr-surface);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-lg);
  padding: var(--nsr-space-md);
  box-shadow: var(--nsr-shadow-sm);
  transition: transform 0.15s, box-shadow 0.15s;
}
.nsr-dash-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--nsr-shadow-md);
}
.nsr-dash-card-icon {
  width: 42px; height: 42px;
  border-radius: var(--nsr-radius-md);
  background: var(--nsr-primary);
  color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-size: 18px; flex-shrink: 0;
}
.nsr-dash-card-label {
  font-size: var(--nsr-text-xs);
  color: var(--nsr-text-secondary);
  font-weight: 500;
}
.nsr-dash-card-value {
  font-size: 24px;
  font-weight: 700;
  color: var(--nsr-text);
  line-height: 1.1;
}
.nsr-dash-card-danger .nsr-dash-card-value {
  color: var(--nsr-danger);
}
.nsr-dash-charts {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
  gap: var(--nsr-space-md);
  margin-bottom: var(--nsr-space-md);
}
.nsr-dash-chart-box {
  background: var(--nsr-surface);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-lg);
  padding: var(--nsr-space-md);
  box-shadow: var(--nsr-shadow-sm);
}
.nsr-dash-chart-box h3 {
  font-size: var(--nsr-text-sm);
  font-weight: 600;
  color: var(--nsr-text);
  margin: 0 0 var(--nsr-space-sm) 0;
}
.nsr-dash-table-box {
  background: var(--nsr-surface);
  border: 1px solid var(--nsr-border);
  border-radius: var(--nsr-radius-lg);
  padding: var(--nsr-space-md);
  box-shadow: var(--nsr-shadow-sm);
  margin-bottom: var(--nsr-space-md);
}
.nsr-dash-table-box h3 {
  font-size: var(--nsr-text-sm);
  font-weight: 600;
  color: var(--nsr-danger);
  margin: 0 0 var(--nsr-space-sm) 0;
}
.nsr-dash-table {
  width: 100%;
  border-collapse: collapse;
  font-size: var(--nsr-text-xs);
}
.nsr-dash-table th {
  text-align: left;
  color: var(--nsr-text-secondary);
  font-weight: 600;
  padding: 6px 10px;
  border-bottom: 2px solid var(--nsr-border);
}
.nsr-dash-table td {
  padding: 6px 10px;
  color: var(--nsr-text);
  border-bottom: 1px solid var(--nsr-border);
}
.nsr-dash-table tr:hover td {
  background: var(--nsr-bg-hover);
}

/* ---------- Split Panel Layout (Wide Screens) ---------- */
@media (min-width: 1025px) {
  #Area_ShowTickets[style*="block"] {
    display: flex !important;
    flex-direction: row !important;
    gap: 0;
    flex: 1;
    min-height: 0;
    min-width: 0;
    max-width: 100%;
  }
  #Area_ShowTickets > .nsr-tickets-table-wrap {
    width: 40%;
    flex-shrink: 0;
    flex-grow: 0;
    height: calc(100vh - var(--nsr-navbar-height) - var(--nsr-space-md) - var(--nsr-space-md));
    overflow-y: auto;
    margin-bottom: 0;
    border-radius: var(--nsr-radius-lg) 0 0 var(--nsr-radius-lg);
  }
  #Area_ShowTickets > #ticketResizeHandle {
    width: 6px;
    height: calc(100vh - var(--nsr-navbar-height) - var(--nsr-space-md) - var(--nsr-space-md));
    cursor: ew-resize;
    margin: 0;
    border-radius: 0;
    flex-shrink: 0;
    display: flex;
    align-items: center;
  }
  #Area_ShowTickets > #ticketResizeHandle::after {
    width: 3px;
    height: 40px;
    border-top: none;
    border-bottom: none;
    border-left: 1px solid var(--nsr-text-muted);
    border-right: 1px solid var(--nsr-text-muted);
  }
  #Area_ShowTickets > #tickets_area {
    flex: 1;
    min-width: 0;
    height: calc(100vh - var(--nsr-navbar-height) - var(--nsr-space-md) - var(--nsr-space-md));
    overflow-y: auto;
  }
}